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Towards Outstanding: Enabling Excellence in Care Home Provision Cover Image
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Outstanding residential care is personalised not packaged, and prevention is far better than dealing with the results of poor care. Yet driving improvement in service provision requires a process of continuous organisational learning to embed best practice. This unique resource provides all that is needed to create a framework for assessing a care home’s strengths and weaknesses and taking the first steps on the road towards an ‘Outstanding’ rating. Drawing on decades of inspection experience, Terri Salt provides a suite of forms and templates that—with appropriate planning, discussion, and collaboration—can serve as the basis for a full quality assessment as well as being built into a regular cycle of monitoring and continuous improvement. Using these tools, staff can learn to enjoy the experience of delivering the very best care to patients—and leaders can provide them with the tools and freedom required to do so.

About the Author

Terri Salt is Inspection Manager for the Care Quality Commission (CQC), the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today’s inspectors specialise in only one). She awarded the very first ‘Outstanding’ rating, (for end of life care at Frimley Park Hospital), and she has awarded more ‘Outstanding’ ratings to hospitals than any other member of CQC staff.
Product Details
ISBN: 9781913414818
ISBN-10: 1913414817
Publisher: Pavilion Publishing and Media Ltd
Publication Date: April 30th, 2021
Pages: 120
Language: English
Series: Towards Outstanding